At Door & More, customer satisfaction and product quality are among our highest priorities. We are committed to providing transparent policies and fair solutions to ensure a trusted shopping experience.
Customized Products
Most of our furniture, doors, and interior products are custom-made according to the customer’s selected sizes, colors, materials, and specifications.
For this reason, customized and made-to-order items are non-refundable and non-returnable once production has started and the order has been confirmed.
Customers are kindly requested to review all order details carefully before approving the final order and contract.
Ready-Made Products
Ready-made and in-stock products may be eligible for return or exchange within 7 days from the delivery date, provided that:
• The product is unused and in its original condition
• The product has no damage caused by misuse
• The original invoice is provided
• The product is returned in its original packaging where applicable
Door & More reserves the right to inspect the returned product before approving any return or exchange request.
Damaged or Defective Products
If a product arrives damaged, defective, or different from the confirmed order, customers must notify our team within 48 hours from the delivery date.
After inspection and approval, Door & More may:
• Replace the damaged item
• Repair the product
• Provide an alternative suitable solution depending on the case
Refund Process
Approved refunds will be processed through the original payment method whenever applicable.
Refund timelines may vary depending on the payment provider or bank processing procedures, and are generally completed within 7–14 working days after approval.
Order Cancellation
Before Production Starts
Customers may request order cancellation before production or preparation starts. Any applicable administrative, design, or processing fees may be deducted.
After Production Starts
Customized orders cannot be cancelled once production has started.
Warranty & Guarantee
Door & More provides warranty coverage on custom made products against manufacturing defects, according to the product type and warranty terms provided at the time of purchase.
The warranty does not cover:
• Normal wear and tear
• Misuse or improper handling
• Damage caused by accidents, humidity, water, or external factors
• Unauthorized modifications or repairs
Contact Information
For return, refund, warranty, or exchange inquiries, please contact us:
Door & More
Phone & WhatsApp: 22280828
Website: https://www.door-and-more.net
Showroom Address: Al-Rai – Block 1 – Street 29 – Plot 397
